Policies

Refund Policy:

Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we highly recommend pre-booking your next appointment to ensure a convenient time.

Late/Cancellations:

If running late, please understand that every effort will be made to deliver the service. However, appointments may have to be rescheduled or shortened. We request at least a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest. All spa packages require 48-hour cancellation notice. All no-show guests will be responsible for full fare.

Any guest that has frequently missed or same day cancellation will be required to provide us with their credit card information for future reservations.

Prices:

Prices are subject to change without notice.

Consultations:

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Exchanges:

Concerning purchases, we will gladly exchange an unused product that was purchased in our salon & spa for another product, though promotional pricing will not be extended.

Guest Safety & Children:

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, children are not allowed on the styling floor unless they are receiving a haircut. Children’s cuts will be terminated if the child is not enjoying the service.

Cell Phones and Electronic Devices:

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.

Miscellaneous and Payments:

Divine Images & Sanctuary Day Spa is not responsible for lost or stolen items or items left behind. Visa, MasterCard, and Discover, personal checks and cash are all accepted methods of payment. $30 will be charged for all checks returned for non-sufficient funds. We are proud to work with CareCredit.